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Imagine your mobile network using AI? In many countries, this is already possible!
AI in Telecoms: Redefining Mobile Networks
As AI integration into mobile phones becomes more prevalent with innovations from Apple, Samsung, and Google, the telecom networks supporting these devices are also evolving. Telecom firms like the UK’s O2, EE, Vodafone, and Three are increasingly using AI to manage radio frequencies dynamically, optimise energy usage in cell towers, and monitor network performance. In South Korea, Korea Telecom utilises AI-enabled monitoring to fix faults within a minute, while AT&T in the US uses predictive AI algorithms to prevent network issues.
AI-Driven Network Management
Globally, telecom operators are leveraging AI to create digital twins—virtual replicas of physical network equipment—to ensure optimal performance. AI is also employed to manage energy use in data centres, essential for cooling servers and optimising storage capacity amid the data surge from increased AI usage. The shift to 5G Standalone networks, which offer higher speeds and capacity, underscores the telecom industry’s commitment to meeting the demands of the AI era. However, experts at Mobile World Congress suggest that the full potential of AI might only be realised with the advent of 6G from 2028.
Enhancing Customer Service with AI
Telecom companies are also using AI to transform customer service. The Global Telco AI Alliance, involving firms like Deutsche Telekom and Softbank, is developing an AI chatbot tailored to telecom-specific queries, aiming to improve customer interactions and reduce call centre workload. Vodafone, collaborating with Microsoft’s Azure OpenAI Service, uses its digital assistant Tobi to handle customer inquiries across multiple countries and languages, leading to increased efficiency and customer satisfaction. Although many of the Pacific Island telcos have yet to incorporate such technologies, they would be prudent to do so, albeit slowly, as technology improves.
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*An AI tool was used to add an extra layer to the editing process for this story.
