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Lattice’s fallout post the ‘digital worker’ debacle is fully unfolded here!
CEO’s Ambitious Plan Faces Backlash
Sarah Franklin, CEO of Lattice, faced a significant backlash after announcing plans to integrate “digital workers” into her company’s platform. Digital workers, like Salesforce’s Einstein and Cognition.ai’s Devin, are AI-powered bots designed to perform tasks traditionally done by humans. Franklin’s intention was to officially recognize these AI agents as employees, complete with onboarding and performance metrics, mirroring how real employees are managed. However, the reaction was overwhelmingly negative, particularly on LinkedIn, where critics argued that this approach devalues human workers and exacerbates existing job market concerns.
Swift Pushback Leads to Suspension
The criticism was so intense that Franklin had to suspend the initiative just three days after its announcement. Critics expressed fears that treating AI agents as employees undermines the human element of work and could lead to further job insecurity for human workers. The backlash highlighted a broader issue with the premature hype surrounding AI, as many view the technology as still too immature to replace human roles effectively.
AI’s Growing Pains
Franklin’s experience underscores the broader challenge facing the AI industry: overhyping technologies that are not yet fully developed. Despite the enthusiasm for AI, many tools, including those touted as digital workers, are still in their infancy. The limitations of current AI systems and the reaction to early implementations like Franklin’s demonstrate that while AI holds promise for the future, it is not yet ready to fully integrate into the workforce.
Read the full article at The Guardian
*An AI tool was used to add an extra layer to the editing process for this story.
