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Organisations embarking on digital transformation face not only technical debt but also hidden “process debt”—outdated, disconnected ways of working that hinder AI’s full potential. Despite widespread AI adoption, many struggle to extract measurable value, as highlighted by PwC’s surveys. For instance, a Fortune 50 consumer products company found itself buried under inefficient manual reporting across functions. The solution wasn’t just automation but a fundamental overhaul. By reimagining end-to-end processes with AI and digital tools, they achieved streamlined operations and substantial cost savings.
Strategies to Overcome Process Debt
To effectively manage process debt and unleash AI’s benefits, organizations should:
- Map and Streamline Processes: Identify essential processes and their outcomes, enabling targeted improvements and value creation.
- Leverage External Expertise: Integrate capabilities from ecosystem collaborators to enhance specialised functions and innovation.
- Establish a Digital Factory: Create dedicated teams equipped with AI and automation expertise to redesign and implement streamlined processes.
- Reskill Workforce: Align roles with new process demands, empowering employees with necessary skills to support transformative efforts.
- Adopt Iterative Change: Implement changes incrementally in short sprints to ensure effective adoption and continuous improvement.
By prioritising clear outcomes and agile adaptation, organisations can effectively manage process debt and maximise AI’s transformative potential.
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